Terms and Conditions
1. Definitions
1.1. "We," "us," and "our" refer to Submarine Pens Australia.
1.2. "You" and "your" refer to the customer or buyer.
1.3. "Goods" refers to any product sold by Submarine Pens Australia.
1.4. "Services" refers to any service provided by Submarine Pens Australia.
1.5. "Agreement" refers to these Terms and Conditions of Trade.
2. Acceptance of Terms
2.1. By purchasing Goods or Services from us, you agree to be bound by these Terms and Conditions of Trade.
3. Pricing and Payment
3.1. All prices are in Australian Dollars (AUD) and include GST unless otherwise stated.
3.2. Prices are subject to change without notice. The price payable is the price in effect at the time of your order.
3.3. Payment must be made in full at the time of purchase unless other terms have been agreed in writing.
3.4. We accept payment via debit or credit card.
4. Orders and Delivery
4.1. Orders are subject to acceptance by us. We reserve the right to cancel or refuse any order at our discretion.
4.2. Delivery times are estimates only and are subject to change. We are not liable for any loss or damage resulting from delayed delivery.
4.3. Risk in the Goods passes to you upon delivery. Ownership of the Goods passes to you upon full payment.
5. Returns and Refunds
5.1. We comply with Australian Consumer Law. If Goods are faulty, not as described, or do not perform as expected, you are entitled to a replacement, repair, or refund.
5.2. To initiate a return, you must contact us within one month of receiving the Goods.
5.3. Goods must be returned in their original condition, with all packaging, accessories, and documentation.
5.4. Refunds will be processed using the original payment method unless otherwise agreed.
6. Warranties
6.1. Our Goods and Services come with guarantees that cannot be excluded under the Australian Consumer Law.
6.2. For Goods that are not of acceptable quality, you are entitled to a repair, replacement, or refund.
6.3. We provide additional warranties as specified in the product documentation or as advertised. These warranties are in addition to your rights under Australian Consumer Law.
7. Limitation of Liability
7.1. To the extent permitted by law, our liability for any loss or damage arising from the purchase or use of our Goods or Services is limited to the replacement of Goods, supply of equivalent Goods, or the cost of such replacement or supply.
7.2. We are not liable for any indirect, incidental, or consequential damages.
8. Privacy
8.1. We collect, use, and store your personal information in accordance with our Privacy Policy, which is available on our website.
9. Governing Law
9.1. These Terms and Conditions of Trade are governed by the laws of the State of Weastern Australia and the Commonwealth of Australia. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of that State.
10. Changes to Terms
10.1. We reserve the right to modify these Terms and Conditions of Trade at any time. Any changes will be effective immediately upon posting on our website.
11. Contact Information
11.1. If you have any questions or concerns about these Terms and Conditions of Trade, please contact us at:
•Email - hello@submarinepens.au
•Mail - PO Box 1228, Osborne Park WA 6916
