Privacy Policy
1. Introduction
1.1. Submarine Pens Australia ("we," "us," "our") is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.
1.2. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in compliance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
2. Information We Collect
2.1. We may collect personal information that is reasonably necessary for our business functions and activities, including but not limited to:
• Your name
• Contact details (e.g., email address, phone number, and mailing address)
• Payment information
• Order history
• IP address and website usage data
2.2. We collect personal information directly from you when you:
• Visit our website
• Place an order or make a purchase
• Subscribe to our newsletter
• Contact us via email, phone, or our website
• Participate in surveys, competitions, or promotions
3. Use of Personal Information
3.1. We use your personal information for the following purposes:
• To process and deliver your orders
• To communicate with you about your orders, enquiries, or any other interactions
• To improve our products, services, and website
• To send you marketing communications, promotions, and other information that may be of interest to you (only if you have opted-in)
• To comply with legal obligations and resolve any disputes
4. Disclosure of Personal Information
4.1. We may disclose your personal information to third parties for the purposes described in this Privacy Policy, including:
• Service providers who assist us in our operations (e.g., payment processors, delivery services)
• Legal, financial, and other professional advisors
• Law enforcement agencies or government authorities as required by law
4.2. We will not sell, rent, or trade your personal information to third parties for marketing purposes.
5. Security of Personal Information
5.1. We take reasonable steps to protect your personal information from unauthorised access, misuse, loss, and disclosure, including implementing physical, electronic, and managerial procedures.
5.2. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Access to and Correction of Personal Information
6.1. You have the right to access the personal information we hold about you and request corrections if necessary.
6.2. To request access or correction, please contact us using the details provided in Section 9. We will respond to your request within a reasonable time.
7. Cookies and Website Analytics
7.1. Our website may use cookies to enhance your browsing experience and analyse website traffic. Cookies are small data files stored on your device that help us remember your preferences.
7.2. You can disable cookies through your browser settings, but doing so may affect the functionality of our website.
8. Third-Party Links
8.1. Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies.
9. Changes to This Privacy Policy
9.1. We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the revised policy will take effect immediately upon posting.
10. Contact Us
10.1. If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
• Email - hello@submarinepens.au
• Mail - PO Box 1228, Osborne Park WA 6916
